Course Descriptions
Sales track - 120 hours
Outbound telesales, appointment setting and collections
Program Objective
In addition to developing basic work-at-home skills, this program will consist of client-specific home-based training for positions with mortgage companies, insurance agents, and other telesales, survey or appointment setting positions.
Upon completion, graduates will have documented work-at-home telesales experience, job readiness / interviewing skills and a professional resume.
Graduates will be referred to home-based employers that are the best fit for their competency level and /or encouraged to continue their CSR training in the more advanced Employment Options training - CSR tracks.
Class Schedule
Week One
9:00 a.m. - 10:00 a.m.
Week Two
10:10 a.m. - 12:00 p.m.
- Working from home
- Technical -Computer Skills
- Communication skills
- Building Sales Skills
- Learning different types of sales calls
- Practicing different types of sale calls
- Understanding the customer
- Handling customer objections
- Sales Techniques
- Getting started - the first three calls
Week Three
Practice, Practice, Practice....
Week Four
Internship-work at home opportunity
Going from internship to paid employment
Minimum Requirements
Requires clear phone voice, ability to connect with customer.
Must be able to read or memorize script. Sales background or previous collections experience preferred.
Price includes books, headset and webcam
Industry specific training
- Mortgage companies
- Telephone companies
- Insurance agencies
- Appointment setting
- Collections